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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jonathan Garcia

January 12, 2026

5  out of  5
rating by Jonathan Garcia
"State Farm provides excellent service."
We responded:
"Jonathan, we're so happy that you were able to experience the top-notch service that we strive for everyday! It is during a claim where we can really deliver on the value we profess to have, and that you saw that means we're on the right track. Thank you for taking the time to share that experience with others!"
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Steve Mendenhall

December 2, 2025

4  out of  5
rating by Steve Mendenhall
"Ultimately my claims were handled and paid in a timely fashion however, the shear volume of confusing texts and emails were ridiculous. I know this was partially due to the fact that we had 3 claims that were being worked simultaneously ( not usual I’m sure) but the claims department seemed inept at keeping them straight. The good news, Irene from your office worked with me to keep things in order as best as she could - if not for her efforts I feel things would have been an absolute mess. Steve-"
We responded:
"Thank you for your feedback, Steve! We're happy to hear that our local touch was so valuable - especially in a claim situation, where it matters most! We look forward to continuing to provide that same exceptional customer service to you moving forward - always! Thank you for choosing our local office for your insurance needs!"
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Rebecca Rock

November 17, 2025

5  out of  5
rating by Rebecca Rock
"The process was great! It was a fast hassle free process! Thank you"
We responded:
"Thank you so much for your kind words, Rebecca! We're thrilled to hear that your insurance claim process was fast and hassle-free. Our team strives to make things as smooth as possible for our customers. If you ever need assistance in the future, we're here to help!"
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Erica Guisa

October 31, 2025

5  out of  5
rating by Erica Guisa
"Amazing and Very Professional!!!"
We responded:
"Erica, Thank you for taking time to leave a review about our State Farm office! We’re so happy that you had a positive experience with us. Striving for top notch, professional customer service is our top priority! We look forward to continuing to support your insurance needs. "
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Leonas Firme

September 25, 2025

1  out of  5
rating by Leonas Firme
"Terrible experiences overall. I switched to USAA. Very disrespectful employees to a veteran with a clean driving record of no accidents or duis. They only see you as a number and not a human. No clear communication from this office or the ability to apologize. Train your employees better!"
We responded:
"Leonas, we are extremely sorry that your experience was less than ideal. Your feedback is important to us, and we're committed to addressing any issue. Though we show multiple records of communication regarding the recent events, we relayed incorrect information based on a miscommunication about your policy status. If you'd like to discuss this, please contact Gary Charlon (Agent), or Chris Hill (Operations Manager). We are dedicated to improving our insurance service and would love it if you gave us that opportunity."
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Holly Hodgson

August 28, 2025

5  out of  5
rating by Holly Hodgson
"We had an amazing experience with our homeowners insurance and had our roof replaced on our home through Statefarm. Working with Gary and Statefarm was fast, efficient, and great service. Now our home is protected and we’re so pleased with the result!"
We responded:
"Holly, we're so happy to hear about your awesome claims experience, and that you took the time to share that with others! It's during a claim that we can really show the value we strive to provide, and we're thrilled that we were able to deliver for you. We appreciate you, and again, thank you for taking that extra step to leave a review to share your feelings!"
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Ridgecrest Wack

August 22, 2025

5  out of  5
rating by Ridgecrest Wack
"Great staff fast service!"
We responded:
"Thank you for leaving us such a wonderful review! We're so happy we were able to deliver the exceptional customer service we strive for with every interaction. We appreciate you taking the time to tell others about that, and we appreciate YOU!"
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vj seagull

August 4, 2025

5  out of  5
rating by vj seagull
"Chris Hill is the best - so friendly and knowledgeable and always willing to help. He makes our local hometown State Farm office even better !"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Chris has made such a positive impact on your experience with our State Farm office. We’re proud to have him as our office manager and appreciate your support of our local hometown office! If you ever need anything, don’t hesitate to reach out."
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Duane Burkey

June 23, 2025

5  out of  5
rating by Duane Burkey
"I have always had great experiences with Gary's office."
We responded:
"We appreciate your kind words, Duane! We're grateful we can provide consistently excellent customer service."
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Hilary Johnson

June 20, 2025

5  out of  5
rating by Hilary Johnson
"I’ve been with Gary Charlon State Farm since the dawn of time. They’ve been impeccable professionally in every way. Shout out to Destiny, in particular, who is a lifesaver! She’s been the most tremendous help to me navigating a tricky situation and truly amazing in every regard. She deserves an award! Thank you. Thank you. For always being a pleasure and a support regarding insurance matters. I would never in a million years go anywhere else."
We responded:
"Hilary, thank you so much for your kind words and for being a loyal client of Gary Charlon State Farm! We truly appreciate your long-standing support and are thrilled to hear that you’ve had such a positive experience with our team, especially Destanee. She is indeed a valuable asset to our agency, and we’re glad she could assist you in navigating your situation. Your satisfaction is our top priority, and your feedback motivates us to continue delivering exceptional service. We look forward to serving you for many more years to come! Thank you once again for your trust in us."
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Sheryl Thompson

April 21, 2025

4  out of  5
rating by Sheryl Thompson
"The local office was helpful when I failed to get timely answers from the claims department which was a pain to deal with."
We responded:
"Sheryl, thank you for taking the time to share your experience with our local office. We’re glad to hear that our team was able to assist you during this challenging time. Your feedback is invaluable to us, and we strive to provide timely and helpful support to all our clients. If you need further assistance or have any questions in the future, please don’t hesitate to reach out. We appreciate your trust in us and look forward to serving you better."
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R.I.P Inc.

March 1, 2025

5  out of  5
rating by R.I.P Inc.
"Great service! We have been with Gary State Farm for a long time and never any issues! Thank you to Gary and the team for all you do!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We truly appreciate your loyalty and are thrilled to hear that you’ve had a positive experience with our office. Our team is dedicated to providing excellent service, and it’s always rewarding to know our efforts are recognized. If you ever need anything or have any questions, please don’t hesitate to reach out. Thank you again for your support!"
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Colleen McDonald

February 11, 2025

5  out of  5
rating by Colleen McDonald
"I have been with Gary Charlon Insurance for 48 years and have always received exceptional care and support from his office! Even other family members have joined him. Looking for a great insurance company? Go to Gary Charlon!"
We responded:
"Thank you so much for your kind words, Colleen! We are thrilled to hear that you and your family have received exceptional care and support from our team. Your trust and loyalty mean the world to us! If there is ever anything else we can do, please don't hesitate to reach out. We appreciate you taking the time to share your experience! "
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Amy Belasco

February 4, 2025

4  out of  5
rating by Amy Belasco
"All the employees at Charlon State Farm and nice and professional. The claims agent who was not from the local office was less than stellar."
We responded:
"Thank you for taking the time to share your feedback, Amy! We're glad to hear that you had a positive experience with our team at Gary Charlon State Farm. We strive to provide excellent service to all our clients, and we appreciate your input regarding the claims agent. We will address your concerns with our coporate partners to ensure that State Farm continues to improve their services. If there's anything else we can assist you with, please feel free to reach out!"
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Erma Cortichiato

November 18, 2024

5  out of  5
rating by Erma Cortichiato
"I am very impressed with the response and involvement that I get from Gary Charlon's State Farm office. Special thanks to Chris Hill."
We responded:
"Erma, thank you so much for your kind words! Our team, especially Chris Hill, is dedicated to providing top-notch service and support to our clients. Your feedback motivates us to keep delivering the best possible experience. If you have any further questions or need assistance, don’t hesitate to reach out. We appreciate your trust in us!"
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Mike Giroux

November 1, 2024

5  out of  5
rating by Mike Giroux
"Very attentive to my needs. Answered questions and followed up after various stages in the process."
We responded:
"Thank you for taking the time to write a review, Mike! We appreciate your kind words. We’re thrilled to hear that you felt well taken care of throughout the process. Our team is dedicated to providing attentive service and ensuring all your questions are answered. We appreciate your feedback! "
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Josh Bullock

October 3, 2024

5  out of  5
rating by Josh Bullock
"Easy to work with. Very knowledgeable and professional."
We responded:
"Thank you for your kind review, Josh! We're delighted to hear that you found our team easy to work with and that you appreciated their knowledge and professionalism. It was a pleasure serving you, and we look forward to assisting you with any future needs."
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Patty Wharton

September 23, 2024

5  out of  5
rating by Patty Wharton
"Great working with both Gary Charlon team at State Farm Insurance and Fix it Collision Repair to get my car repaired fast and with complete satisfaction!"
We responded:
"Patty, Thank you so much for taking the time to share your positive experience with us! We greatly appreciate your kind words and are thrilled to hear that working with both our team at State Farm and Fix it Collision Repair resulted in a fast and satisfying car repair. We genuinely value your business and the trust you have placed in us. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out. We'll be more than happy to assist you."
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Alice S

August 29, 2024

5  out of  5
rating by Alice S
"I haven't had a claim in years, and when the accident happened, the whole process was a little scary. The Gary Charlon office was really nice throughout the whole process. I received the check a couple days after they received the estimate and pictures. A couple days later the auto body shop fixed my car and now life is wonderful once again. Thanks State Farm!"
We responded:
"Alice, thank you for taking the time to share your positive experience with our office. We are thrilled to hear that our team was able to assist you throughout the claim process and make it a smooth and pleasant experience for you. At our agency, we strive to provide exceptional service to all our customers, and we are delighted to know that our efforts were reflected in your recent claim. We understand that accidents can be distressing, and we aim to alleviate any concerns by ensuring a timely and efficient resolution. Thank you for choosing Gary Charlon State Farm, and we look forward to serving you in the future."
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Shane Williams

August 22, 2024

5  out of  5
rating by Shane Williams
"They were very fast and polite. Talked to Abby and she set me up with car insurance that was reasonably priced and was very outgoing. Very happy with my visit."
We responded:
"Thank you for your feedback, Shane! We're glad to hear that you had a great experience with our team, specifically with Abby. We strive to provide efficient and friendly service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business!"
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Kelly Mendenhall

August 21, 2024

5  out of  5
rating by Kelly Mendenhall
"Very prompt and efficient claim service!"
We responded:
"Kelly, thank you for taking the time to share your experience! We appreciate your feedback and are delighted to hear that we were able to provide a prompt and efficient resolution for your claim. Should you have any further questions or require any additional support, please don't hesitate to reach out to our office. We are here to help. Thank you, again, for your kind words. We appreciate your business!"
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John Paul

August 2, 2024

5  out of  5
rating by John Paul
"Chris Hill and Tammy are the best and always provide superior customer service everytime. Thanks, Chris & Tammy, for the timely response and taking care of my insurance needs. Special thanks to Tammy for her significant work on my insurance claim. She worked relentlessly with the claims department to reach an acceptable agreement."
We responded:
"Thank you for posting a review, John! We are so glad Chris has continued to provide superior customer service. He is definitely an incredible office manager for our team. We appreciate you allowing us to assist with your insurance needs!"
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Daniel Koch

July 20, 2024

5  out of  5
rating by Daniel Koch
"My home and auto insurance is through Gary Charlon State Farm on Norma St in Ridgecrest CA. I absolutely couldn't be happier 😊 I especially love working with Shaunte, she is so helpful and consistant and really just makes me feel like family I am a customer for life. Thank you Gary Charlon State Farm!"
We responded:
"Daniel, thank you so much for taking the time to leave us such a positive review! We greatly appreciate your kind words about our agency, and we're thrilled to hear that you're happy with the service you've received from Shaunte. We truly value your loyalty as a long-term customer, and we're committed to continuing to meet and exceed your expectations. If you have any further questions or need assistance with anything, please don't hesitate to reach out to us. Thank you again for your wonderful feedback!"
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Antoinette Wuest

July 18, 2024

5  out of  5
rating by Antoinette Wuest
"I have been with State Farm since I was 16. Now I’m 56. I have had several encounters and they are the best!!!! I also have my homeowners insurance with them. Gary Charlon office in Ridgecrest is the absolute best. They care. They are so on top of everything they do. Nothing slips through the cracks. Sooooo glad to have them as my insurance provider. I never have to worry about anything. Thank-you!!!!"
We responded:
"Antoinette, thank you so much for taking the time to leave us a 5-star review on Google! We truly appreciate your support for our agency. We are thrilled to hear that you had a positive experience with us. Providing exceptional service and meeting the needs of our clients is always our top priority. It's fantastic to know that we were able to deliver on that promise for you. If there is anything else we can assist you with in the future, please don't hesitate to reach out. We value your business and look forward to continuing to serve you. Thank you! "
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Patricia Clark-Martinez

July 11, 2024

5  out of  5
rating by Patricia Clark-Martinez
"All the workers at State farms are amazing they help you In all you need. they're always there for you they always greet you with a smile. My State farm agent Abby is amazing very appreciated."
We responded:
"Patricia, thank you for taking the time to leave such a positive review! We are thrilled to hear that you had an amazing experience with our team at State Farm. Providing excellent customer service and being there for our clients when they need us is of utmost importance to us. We appreciate your trust in our services and look forward to continuing to assist you in any way we can."